{Business Processes}

{Order Management System}

Just as much development time has been put into making post-order process as simple as possible.

The Order Management system is where you can review and confirm orders that have been placed with you. This will also show you the commission/profit earned on each order as well as details such as date and time and order number as well as full drill down functionality to see what your products your customers have actually placed and, where applicable, the manufacturing specification.

{Commission Cheques}

If you are a 'stand alone' client then we take payment from the customer first and send you a commission cheque at the end of each month.

If you are a 'fully integrated' client then you take payment first and we will then invoice you at the end of each month.

{Confirmation & Delivery}

Before an order is sent to our manufacturing facility the licencee must first confirm an order through the order management system. This allows us to make sure that no 'fake' orders or 'test' orders are manufactured and delivered.

Once confirmed an order is sent to production where it will be despatched in 5-7 working days via City Link or Royal Mail depending on size and weight of order.

{Issues and Problems}

Whilst issues are rare (0.27% during the first 6 months of 2009), we can never be absolutely pefect. If there are ever any mistakes made or problems which arise we will be quick to respond to make sure we achieve full customer satisfaction.

{Customer Payments}

Once an order has been manufactured we take payment via credit card, cheque or BACS transfer before we despatch the goods. We will never send out products without first receiving all the money.